At Costabook.com, your satisfaction is our priority. We understand that there may be times when you need to return a product you have purchased from our online bookstore. Our Refund and Returns Policy is designed to assist you with your return process.
1. Return Window
- Customers have a 30-day window to file a return request after receiving the item. To initiate a return, please contact our customer service team with your order number, the item(s) you wish to return, and the reason for the return.
2. Refund Processing
- Once we receive your returned item and inspect it to ensure it meets our return criteria, we will process your refund. Refunds will be issued within 5 business days after we receive and approve the returned item. The refund will be issued to the original method of payment.
3. Restocking and Shipping Fees
- A 10% restocking fee and the full shipping fee will be required to be paid by the customer if the return is due to customer’s remorse. This means if you change your mind about the product you ordered, you will be responsible for these fees.
- On the other hand, if a return request is filed due to a defective product, there will be no restocking fee and shipping fee charged. We will cover these fees to ensure you are not out of pocket for a mistake that is ours.
4. Condition of Returned Items
- Items must be returned in the same condition in which you received them. This means the item cannot show signs of use, must be in its original packaging, and include all original parts and accessories. Returns that do not meet these conditions may be subject to additional restocking fees or be denied.
5. How to Return
- To begin your return, please contact our customer service team for a return authorization and instructions on how to ship the item back to us. It is important that you do not send the item back without obtaining a return authorization, as this may delay processing your refund.
6. Exceptions
- Please note that certain items may not be eligible for return, such as digital products or opened software. Any exceptions to our return policy will be clearly stated on the product’s information page.
7. Contact Us
- If you have any questions about our Refund and Returns Policy or need assistance with a return, please contact our customer service team at 970-673-9033 or through our website. We are here to help and ensure your experience with Costabook.com is a positive one.
Thank you for choosing Costabook.com for your educational needs. We value your business and are committed to providing you with quality products and excellent customer service.